Frequently Asked Questions

Your Order

How Long will my garment take to make?

All orders are paid for in full before work begins on making your lingerie.  Every effort is made to have your order shipped within two weeks after placing an order. However this is not a guarantee as each garment is made entirely by hand. So don’t delay in ordering if you need your Hot Knickers Lingerie for a special event.

Gift wrapping and packaging

All purchases are gift wrapped and in a presentation carrier bag.

What fabrics are used?

You can view the fabrics and materials used for every garment in the product description. Every material used is ethically sourced.

Bespoke Orders

Every garment is handmade just for you. If you need something bespoke get in touch via our contact page. If you unsure about sizing follow our size chat here.

Care instructions

I recommend hand washing your lingerie and drying flat. Please don’t use any bleach or excessive heat.

Currency

Hot Knickers Lingerie uses Stripe & Pay Pal as our supported methods of payment. Stripe & Pay Pal are responsible for converting currencies.

Shipping

Where do we ship to?

We ship worldwide, with registered tracking on every order.

How much does shipping cost?

Rate within Ireland for up to one item €7.50, with an additional €5.00 per item thereafter. All Irish orders over €150 are delivered free.

Rate within Europe and the UK for up to one item €12.00 with an additional €5.00 per item thereafter.

Rate to the Rest of World for up to one item €12.00 with an additional €5.00 per item thereafter.

Visit our shipping page for more details.

How long will shipping take?

These are rates once your order is in transit.

Ireland: 1-3 working days

UK/Northern Ireland: 3-5 working days

Europe:  5-7 working days

Rest of World: 6-9 working days

This are accurate estimates however they may arrive earlier or later than the dates given.

Visit our shipping policy page for more details.

Returns & Refunds

Returns & Refunds

Due to the sensitive nature of your lingerie and EU restrictions on such garments Hot Knickers Lingerie cannot offer refunds or exchanges on orders. In the unfortunate event that an item is faulty and never worn please get in touch using our contact page.