Frequently Asked Questions
How Long will my garment take to make?
Every effort is made to have your order shipped within two weeks after placing an order. However this is not a guarantee as each garment is made entirely by hand. So don’t delay in ordering if you need your Hot Knickers Lingerie for a special event. Some items are in stock so get in touch if you are worried about not receiving an order in time.
Gift wrapping and packaging
All purchases are gift wrapped and in a presentation carrier bag.
What fabrics are used?
You can view the fabrics and materials used for every garment in the product description. Every material used is ethically sourced.
Every garment is handmade just for you, simply get in touch before place an order. You can also send your measurements with your order just in case, and we can check you have ordered the best size for your measurements.
We always recommend hand washing your lingerie and drying flat (don’t use bleach). When drying try to avoid excessive heat sources such as close to radiators or open fires.
Everything is in euro?
Hot Knickers Lingerie uses Stripe & Pay Pal as our supported methods of payment. Stripe & Pay Pal are responsible for converting currencies once an order is placed.
Where do we ship to?
We ship worldwide, with registered tracking on every order.
How much does shipping cost?
Rate within Ireland for up to one item €7.50, with an additional €5.00 per item thereafter. All Irish orders over €150 are delivered free.
Rate within Europe and the UK for up to one item €12.00 with an additional €5.00 per item thereafter.
Rate to the Rest of World for up to one item €12.00 with an additional €5.00 per item thereafter.
Visit our shipping page for more details.
How long will shipping take?
These are rates once your order is in transit.
Ireland: 1-3 working days
UK/Northern Ireland: 3-5 working days
Europe: 5-7 working days
Rest of World: 6-9 working days
This are accurate estimates however they may arrive earlier or later than the dates given.
Visit our shipping policy page for more details.
Can I track my order?
Once your order has been shipped, we will email you a tracking code that can be used to track your order. For tracking visit An Post.
Returns & Refunds
Can I return my order?
Unfortunately we cannot offer returns or refunds on orders, this is due to the sensitive nature of lingerie, once it is worn we cannot sell it again. If your garment is unworn or faulty please get in touch and we will help you.